Terms and Conditions

  • “Defects” are defined as imperfections that impair the use of your furniture or fire.
  • This warranty does not apply to any cases of normal wear and tear.
  • Discolouration of burners within the fire pits caused by heat, is normal and not considered a defect.
  • Checking or small cracking of the teak wood is a normal and natural occurrence that should be expected.
  • The warranty does not extend to the natural patina of the teak wood or any other discolorations.
  • The warranty does not cover any damage or loss or condition that is beyond the control of Design Concepts including but not limited to cases of unauthorized repair, modifications after purchase, improper use, negligence, misuse, vandalism, wind damage, fire, or any other natural acts beyond Design Concepts control.
  • The warranty only applies to the original purchaser of the furniture with proof of purchase.
  • Design Concepts reserves the right to repair or replace any piece that is covered under the terms of this warranty.
  • At our expense, Design Concepts will ship any replacement parts for the furniture or fires in cases where it’s determined the customer can easily make the repair. To claim repairs or parts under warranty you must email us at sales@designconcepts.co.nz and notify us of any issues.
  • Where possible, we may ask that photos be provided to us, so that we can determine the extent of the defect and the best corrective action that is most suitable. If your furniture arrives damaged or in poor condition, please contact us upon your delivery to assist you with our return and replacement process.