Refund policy
At Design Concepts, we aim to ensure you are fully satisfied with your purchase. This Return & Refund Policy outlines how we manage returns and refunds in accordance with New Zealand consumer guidelines and Google Merchant Center requirements.
Change of Mind Returns
We do not offer returns for change-of-mind purchases. Please choose carefully before completing your order.
Return Window
If a product is faulty or defective, you may submit a return request within 7 days of receiving your order.
Return Shipping Costs
- Change-of-mind returns: Not accepted.
- Defective or damaged goods: The customer is responsible for return shipping costs. Once the item is inspected and confirmed to be faulty, the applicable refund will be processed.
Return Method & Process
If you believe your product is defective, please follow these steps to begin the return process:
- Email our team at sales@designconcepts.co.nz within 7 days of receiving your order.
- Provide your order number, photos of the issue, and a brief description of the fault.
- Our team will assess your claim and provide return instructions.
- Items must be returned via in-store drop-off in their original condition, with all accessories and packaging.
Defective or Damaged Goods
If your item is found to be defective or arrives damaged, we will assess the product once it has been returned to us. If the fault is confirmed, we will issue a refund in line with this policy. A 20% restocking fee applies to all approved returns.
Refund Processing Timeframe
Approved refunds will be processed within 7 business days after the returned item is received and inspected.
Non-Returnable Items
The following items cannot be returned under any circumstances:
- Clearance items
- Custom items