We use Grade A teak for its superior quality, durability, and natural resistance to weathering, pests, and rot. It requires minimal maintenance, offers timeless beauty with its ageing patina, and provides versatility in design. A preferred choice for long-lasting and aesthetically pleasing outdoor furniture.

We use 316 stainless steel for its exceptional corrosion resistance, even in harsh environments. It offers superior durability, strength, and low maintenance requirements. Ideal for outdoor furniture, architectural applications, and marine environments where protection against corrosion is crucial for long-lasting and reliable performance.

We use Sunbrella fabric for its outstanding durability and resistance to fading, stains, and mildew. It offers UV protection and maintains its vibrant colours even in harsh sunlight. With easy maintenance and a wide range of design options, Sunbrella fabric is ideal for outdoor furniture, cushions, and umbrellas.

Design Concepts is very confident about the quality of the goods we sell. At all times, your rights under the Consumer Guarantees Act applies. We guarantee furniture manufactured by Design Concepts under the general terms of our limited two-year Warranty. This Warranty covers outdoor furniture manufactured by Design Concepts and made with materials including but not limited to; lightweight concrete, 316 stainless steel, A-Grade teak, powder-coated aluminium and other materials carried in our outdoor product portfolio. For more detailed information refer to our online warranty page.

We 100% stand behind our products. Design Concepts warrants to the original purchaser, that our furniture and its components are free of defects in material and workmanship. If you find a defect in material or workmanship, we will, at our option, repair or replace the defective components at no cost to you. If you receive an item that is defective, please contact us upon receipt of the goods so we may exchange the item for its exact replacement. Items damaged in transit need to be reported to us upon receipt of delivery.

That being said, our warranties are not all inclusive to all types of damage. Items damaged by you are non-returnable. We do not replace items damaged by the consumer; however, we are available to help and repair your product, if repairable. Design Concepts reserves the right to repair or replace any piece that is covered under the terms of this Warranty. Repair or replacement may involve Design Concepts providing parts directly to our customer where applicable and, at our expense, we will supply any replacement parts in cases where the Customer can easily make the repair. 

In no event shall Design Concepts be liable for incidental or consequential damages resulting from the use of the product. The Warranty does not cover defects or damage caused by:

• Improper assembly
• Modifications after purchase
• Intentional damage, accident, misuse, abuse, or negligence
• Normal wear and tear which includes weathering and damage that was a direct effect of weather-related conditions – for instance, product fading is an inevitable part of outdoor furniture use in New Zealand conditions and therefore we do not make any guarantees regarding colour-fastness other than specifically mentioned. To minimise fading we use the best products available

We use A grade teak but as a natural wooden product it will have imperfections or inconsistencies within it.  Please note that “Defects” are defined as imperfections that impair the use of your furniture and that our Warranty does not apply to any cases of normal wear and tear of the furniture. Normal wear and tear is defined as “the normal deterioration caused by regular use of the furniture.” If you see “Checking” or small cracking of the teak wood, this is a normal and natural occurrence that should be expected. Your Warranty does not extend to the natural patina of the teak wood or any other discolouration.