Guarantee Conditions

We at Design Concepts Ltd do offer a 100% satisfaction Guarantee.

If for any reason you are not completely satisfied, you must make contact with us within 7 days to discuss the issue should there ever be one. We do have the right to replace parts if found faulty, but would need a photo to be emailed or texted through to also confirm we are sending the correct replacement.

If it is evident that there has been intentional damage, accidental damage, abuse or negligence then replacement items will be at your cost. Normal wear and tear is not covered by our warranty, this includes some normal fabric fade.

We provide:

  • 10 years on Rattan against cracking, splitting or fading.
  • 3 years on frame and fabric against manufacturing defects.
  • 1 year on fabric against fade. But note that cover is supplied and is 100%UV resistant.

We are the only Outdoor Furniture company in New Zealand that gives FREE heavy duty canvas furniture covers with the larger settings. These are expected to be used to further preserve your furniture.

Above all, we are a very friendly bunch who want to make sure our customers are completely happy with their purchase, so please contact us if you have any concerns.